Automation is an advanced technology of making job processes automatic with less human intervention. It is most beneficial in cases where repeated actions are to be performed on a timely basis. If a human were to do it, it would take a lot of time and effort. 

Since some tasks require doing the same thing over and over, mistakes will occur eventually. Therefore, It’s convenient to make those actions automated. Automation will be able to perform these tasks error-free.

What is RPA?

Robotic Process Automation or RPA is an automation technology involving robots and Artificial Intelligence machinery. It allows imitating a human interaction in digital platforms. It works mostly on tasks that have pre-determined ways of execution and are repetitive.

When compared to other automation technologies, RPA is cost-efficient and time-saving.

Since it has an independent nature, other parts of the system need not be changed to accommodate RPA. Therefore the installation of RPA is easy regardless of the job. 

RPA proves to be highly efficient in doing many human actions. Logging in, copy and pasting data, filling forms, extracting data, sending subscription emails to clients, etc. becomes faster and accurate thanks to RPA integration.

Data management is where RPA shines. It can quickly sift through data. Data integration, collection, and analysis can be done without taking much time.

How RPA Affects Automation in Companies?

Since RPA can be used for multiple purposes, installing RPA is almost like having multiple benefits from one plan. Even though the starting fund is a bit high, it can save tremendous amounts of money over time. 

Since it’s robotic; there are no flaws that could arise from humans. It helps in saving time and effort and decreases workload. Reduced workload makes the availability of employees for other works that require human assistance. It reduces the need for more recruits. 

Since the functionality of RPA is improved daily, there is no need for additional work by the companies. All they have to do is update the system as per requirement.

Applications of RPA in Business

Apart from automating processes, RPA can be integrated with other aspects of the business as well:

  • Support systems: remotely managing of systems becomes easier and accurate with RPA. It also cuts down funds needed for new recruits and training.
  • Assistance: RPA makes it easier to provide customer service through chat assistance to customers in natural language. It’s integrated machine learning allows normal chat and not in software code.

Customer service becomes much more easy and transparent when it’s RPA backed. Most of the queries can be routed to RPA with specific ones directed to human employees. It makes things much easier than answering multiple calls inquiring about the same thing over and over.


Since RPA can only work in predefined limits, the parameters of work should be defined clearly. If the parameters are not clear, it could end up causing a whole lot of trouble. Since that trouble is not worth it; the RPA process needs to be updated with the definite parameters consistently.

There are also cases where RPA integration fails for certain businesses. So, it will be better to check the functionality of RPA in that business before installing one. Learning about RPA or hiring a person with knowledge about it is also necessary for its smooth functioning.


Integrating business with RPA is a bold and efficient move. Since repetitive tasks are present in almost all industries, RPA will reduce time and effort. If the drawbacks are taken care of, then RPA will be an asset to the company for sure.